Purchase & Refund Policy

Effective: 10/07/2025

Welcome to my page! I want you to feel confident when purchasing from me.

Please review the following terms regarding purchases and refunds.

Digital Products (Templates, Tools & Downloads)

All digital products, including templates and score downloads, are delivered electronically and are non-refundable once accessed or downloaded.

Why?
Due to the nature of digital content, we cannot “return” a file once it's been delivered. For this reason, all sales of digital downloads are final.

If you encounter an issue with your download (e.g., corrupted file, missing content), please reach out to me here, and we’ll help resolve it.

Transcription Service

If you've booked a custom transcription, you may cancel and receive a full refund if you notify us at least 24 hours before the scheduled start of the project.

After that time, your payment becomes non-refundable as work will have already commenced.

To cancel, please go to our customer support page with your order details.

Billing Support

If you believe you were charged in error or have billing concerns, contact me at our customer support page and I will be happy to investigate.